We offer Service Level Agreement's to fit many different Corporate IT budgets and requirements.  From daily to weekly and monthly visits, NWNSI can custom-tailor a plan to fit your needs.

Service Level Agreements are contracts that are made between the Client and Northwest Network Systems Integration.  The agreements detail the services which are to be performed and other stipulations of the contract.  The support and services are normally provided during daily, weekly, or bi-monthly visits to the clients office or corporate headquarters.  Terms of the agreement are laid out and detailed in advance so the client knows what to expect and can allocate the required time for support accordingly.

One of the biggest advantages of having a Service Level Agreement with Northwest Network Systems Integration is that the need to have a full-time IT staff or Computer Systems Administrator is no longer necessary (although our services can be tailored to work with your existing IT department and its individual members).  You pay only for the services you need, when you need them.

A fixed billing rate, set number of minimum support hours and a schedule for visits are agreed upon between the client and Northwest Network Systems Integration prior to the initiation of the Service Level Agreement.  Northwest Network Systems Integration understands the need to be flexible with its clients due to their special needs and scheduled visits or support hours may be modified on an as-needed basis.  NWNSI also gives the client the ability to cancel any Support Level Agreement upon 30-days notice (another added level of flexibility).

All materials, equipment and supplies used to provide the services specified in the Service Level Agreement are provided by Northwest Network Systems Integration.  The agreements also states that the services provided are considered to be rendered by and Independent Contractor, meaning that NWNSI support staff are not considered to be employee's of the client and are not subject to receiving any employee pensions, health benefits, vacation pay, sick pay or any other fringe benefit plan of the client.

Service Level Agreement customers also receive the benefit of our Online Payment System which allows for multiple, flexible payment methods (credit card, direct deposit, etc.).  Our SLA clients also have the ability to look up invoices and chart the amount of time used for services online as well.

For more information or details on becoming a Corporate Service Level Agreement customer, please email us at inquire@nwnsi.com.

A typical Service Level Agreement could consist of the following:

In addition to the services provided above, the following Network Support and Consulting Services are available to the client during the entire length of the Service Level Agreement:

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Northwest Network Systems Integration